Privacy policy

This privacy policy explains what information Get Repeat Customers ("we", "us") collects through getrepeatcustomers.co, how we use it, and the choices you have. We have tried to keep it short and in plain English.

Information we collect

When you fill out our contact form to book a strategy call or ask a question, we collect the information you choose to give us:

• Your name
• Your business name
• Your email address
• Your phone number
• Your industry
• Your website address
• Any message you write to us

Like most websites, our hosting provider may also automatically log basic technical information such as your IP address, browser type, and the pages you visit. We use this only to keep the site running securely and to understand overall usage.

How we use your information

• To reply to your enquiry and schedule a strategy call.
• To prepare for that call, for example by looking at your website or industry.
• To provide our services if you become a client.
• To send occasional follow-up messages related to your enquiry. You can ask us to stop at any time.
• To keep our website secure and working properly.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Service providers

We use a small number of trusted providers to run our business. They process information only on our behalf and only as needed to provide their service:

• An email delivery provider, which delivers contact form submissions to our inbox and sends our replies.
• Our website hosting provider, which serves the site and keeps basic server logs.
• Standard business tools, such as email and calendar software, used to communicate with you and schedule calls.

We may also disclose information if required by law, or to protect our rights or the safety of others.

Cookies and analytics

We keep cookies and tracking to a minimum. Our site may use essential cookies needed for it to function, and privacy-friendly analytics that show us aggregate information such as page views and referring sites. We do not use advertising cookies or cross-site tracking. You can block or delete cookies in your browser settings at any time.

How long we keep your information

We keep contact form submissions for as long as needed to respond to you and follow up on your enquiry, and generally no longer than two years if you do not become a client. If you become a client, we keep information for the length of our working relationship and as required for legal, tax, and accounting purposes. You can ask us to delete your information sooner.

Your rights

Depending on where you live, you may have rights over your personal information. These may include rights under the GDPR if you are in the European Economic Area or the United Kingdom, and under the CCPA if you are a California resident. We aim to honour these requests for everyone, wherever you are.

• Access: ask for a copy of the information we hold about you.
• Correction: ask us to fix information that is wrong or incomplete.
• Deletion: ask us to delete your information.
• Objection and restriction: ask us to stop or limit how we use your information.
• Portability: ask for your information in a common, portable format.
• Non-discrimination: we will not treat you differently for exercising your rights.

To make a request, email us at hello@getrepeatcustomers.co. We may need to verify your identity before acting on it. If you are in the EEA or UK, you also have the right to complain to your local data protection authority.

Security

We use reasonable measures to protect your information, including encrypted connections to our website and access controls on the tools we use. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Client email lists

When we provide email marketing services, we handle our clients' customer lists on their behalf and under their instructions. Our clients are responsible for how they collect and use that data. If you are a subscriber of one of our clients, please contact that business directly about your information.

Children

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. If the changes are significant, we will make reasonable efforts to let you know.

Contact us

If you have any questions about this policy or your information, email us at hello@getrepeatcustomers.co.